Terms & Conditions

Exchange / Refund Policy

if products are returned within 14 days from the date of purchase, we shall offer Exchange, Credit note or Refund of the invoice value, provided the following conditions are maintained :

– Products are good working condition,

– products are free from any scratch or damage,

– products are not opened or repacked in the original packing,

– products are un-used and not installed,

– All spare parts & accessories are returned in original packing along with the packed items,

-Original Invoice is mandatory for the exchange / Credit note / Refund. if you do not have your purchase receipt, exchange will be on the current selling price.

Under NO CIRCUMSTANCES, we shall be able to honor any request for exchange / refund or credit Note if the above points are not followed.

NO EXCHANGE / Credit Note or Refund for Special Designs / Custom made products.

Customers are requested to check the quality , working condition of the items, During purchase and after installation , to void any inconvenience.

if any damage is not reported during purchase & installation , we shall not be liable to offer any Exchange, credit not or refund.


A) 15 Days from the date of invoice for ex-stock items except during PROMOTION time for which Delivery is 20 days.

B) 90 days from the date of invoice for any out of stock or special design / custom design orders

C) During SALE / other campaigns / promotions , delivery woud be 30 working days.

The Management reserves the right to amend this policy without prior notice.

*Applicable only for Asfour Crystal Products.

717 Sheikh Zayed Road,
Bindaher Building,
Ground Floor, Shop #2,
Near Nabooda Car, Dubai, UAE
Contact : 04 3214081

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